Work From Home – RFP

During this global crisis, many companies are implementing work from home (WFH) policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they’ve grown accustomed to. This is where cloud and managed IT providers come into play. We can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters.

Overview

What are your top challenges implementing a WFH policy?

What are your top priorities?
Employee ProductivityCybersecurity & ComplianceCommunication & CollaborationSupport for End CustomersIT support for EmployeesOther

If marked "Other" please explain

Do you have an immediate need for any solutions?
Remote VPNMobile HotspotsWeb/video ConferencingVoice & Collaboration (UCaaS)Email SecuritySecurity Awareness TrainingOutsourced Help DeskOther

If marked "Other" please explain

Number of current WFH employees
Employees working from home during the current pandemic

Typical number of WFH employees

Which business tools do WFH users have in place?
Reliable InternetFunctional DesktopsEndpoint SecurityEmail SecurityBusiness DIDCollaboration SoftwareWeb/Video ConferencingIT Environment

IT Environment

Where are your IT applications hosted?
On-premisesColocationPrivate cloud (IaaS)Public cloud (IaaS)SaaSOther

If marked "Other" please explain

Total number of employees

Total number of IT staff

Are you seeing more IT support requests from WFH users?
YesNo

Security and Compliance

Which of the following are you concerned about?
Phishing & Email AttacksUser Security AwarenessEndpoint Compromise (BYOD)Other

If marked "Other" please explain

Compliance Standards Required
SSAE 18HIPAAPCIFISMAFedRAMPSOXITARISO 27001Other

If marked "Other" please explain

When did you last train employees on proper cybersecurity protocols?
<6 months6-12 months<1 yearNeverOther

If marked "Other" please explain

Current Email Platform(s)
Microsoft Office 365Google G SuiteMicrosoft Exchange (on-prem)Microsoft Exchange (hosted)Other

If marked "Other" please explain

Current Email Security Product(s)

Current Endpoint Security Product(s)
Endpoint security includes AV (antivirus), EPP (endpoint protection platform), NGAV (next-gen antivirus), and EDR (endpoint detection & response).

Which devices have Endpoint Security installed?
CorporatePersonalBothOther

If marked "Other" please explain

Unified Communications

Which of the following are you concerned about?
Business DID for WFH UsersPhone Service for New HiresInternal CollaborationCall Reporting & TrackingScreen & Video SharingOther

If marked "Other" please explain

Current PBX(es)
AvayaCiscoMitelNECPanasonicToshibaMSFTOther

If marked "Other" please explain

Current Voice Services
POTSPRIsSIP trunksHosted PBX / UCaaSOther

If marked "Other" please explain

Current Conferencing Platform(s)
Cisco WebExZoomGoToMeetingMicrosoft TeamsGoogle HangoutsOther

If marked "Other" please explain

Current Collaboration Platform(s)
SlackMicrosoft TeamsCisco WebEx TeamsOther

If marked "Other" please explain

Do you require integration with Line of Business (LOB) applications?
NoSalesforceZendeskMSFT DynamicsSugarCRMNetSuiteServiceNowOther

If marked "Other" please explain

Application Access

Which of the following are you concerned about?
Internet An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.
Internet Bandwidth for Home UsersVPN ScalabilitySecure Access to Data CenterSecure Access to SaaSWindows Desktop AccessOther

If marked "Other" please explain

How do WFH users connect to corporate applications today?

Which devices are WFH employees using?
CorporatePersonalMix of both

Do WFH employees have corporate apps installed locally?
YesNoMix of both

Do you require any of the following solutions?
Mobile HotspotRemote VPNSaaS AccessVirtual Desktop

If yes, how many users for each?

Contact Center

Do you have a Call Center or Contact Center?
YesNo

Does your company deliver any of the following?
Internal Help DeskExternal Customer SupportInbound SalesOutbound Sales CampaignsOutbound Marketing Campaigns

How are these agents/employees adapting to a WFH policy?

Number of agents
An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.

Required Channels of Communication
VoiceWeb ChatEmailSMSSocial MediaOther

If marked "Other" please explain

Administration

First Name (Client)*

Last Name (Client)*

Title (Client)

Email (Client)*

Phone (Client)*

Company (Client)*

Number of Employees (Client)*

HQ Address (Client)*

Country (Client)*

City (Client)*

State (Client)*

Zip (Client)*

Account Manager Name

Account Manager Email

Account Manager Phone

Form Submission Information

Form Submitted By (Your Name)*

Form Submitted By (Your Email)*