Overview What are your top challenges implementing a WFH policy?
What are your top priorities? Employee Productivity Cybersecurity & Compliance Communication & Collaboration Support for End Customers IT support for Employees Other
If marked "Other" please explain
Do you have an immediate need for any solutions? Remote VPN Mobile Hotspots Web/video Conferencing Voice & Collaboration (UCaaS) Email Security Security Awareness Training Outsourced Help Desk Other
If marked "Other" please explain
Number of current WFH employees Employees working from home during the current pandemic
Typical number of WFH employees
Which business tools do WFH users have in place? Reliable Internet Functional Desktops Endpoint Security Email Security Business DID Collaboration Software Web/Video Conferencing IT Environment
IT Environment Where are your IT applications hosted? On-premises Colocation Private cloud (IaaS) Public cloud (IaaS) SaaS Other
If marked "Other" please explain
Total number of employees
Total number of IT staff
Are you seeing more IT support requests from WFH users? Yes No
Security and Compliance Which of the following are you concerned about? Phishing & Email Attacks User Security Awareness Endpoint Compromise (BYOD) Other
If marked "Other" please explain
Compliance Standards Required SSAE 18 HIPAA PCI FISMA FedRAMP SOX ITAR ISO 27001 Other
If marked "Other" please explain
When did you last train employees on proper cybersecurity protocols? <6 months 6-12 months <1 year Never Other
If marked "Other" please explain
Current Email Platform(s) Microsoft Office 365 Google G Suite Microsoft Exchange (on-prem) Microsoft Exchange (hosted) Other
If marked "Other" please explain
Current Email Security Product(s)
Current Endpoint Security Product(s) Endpoint security includes AV (antivirus), EPP (endpoint protection platform), NGAV (next-gen antivirus), and EDR (endpoint detection & response).
Which devices have Endpoint Security installed? Corporate Personal Both Other
If marked "Other" please explain
Unified Communications Which of the following are you concerned about? Business DID for WFH Users Phone Service for New Hires Internal Collaboration Call Reporting & Tracking Screen & Video Sharing Other
If marked "Other" please explain
Current PBX(es) Avaya Cisco Mitel NEC Panasonic Toshiba MSFT Other
If marked "Other" please explain
Current Voice Services POTS PRIs SIP trunks Hosted PBX / UCaaS Other
If marked "Other" please explain
Current Conferencing Platform(s) Cisco WebEx Zoom GoToMeeting Microsoft Teams Google Hangouts Other
If marked "Other" please explain
Current Collaboration Platform(s) Slack Microsoft Teams Cisco WebEx Teams Other
If marked "Other" please explain
Do you require integration with Line of Business (LOB) applications? No Salesforce Zendesk MSFT Dynamics SugarCRM NetSuite ServiceNow Other
If marked "Other" please explain
Application Access Which of the following are you concerned about? Internet An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions. Internet Bandwidth for Home Users VPN Scalability Secure Access to Data Center Secure Access to SaaS Windows Desktop Access Other
If marked "Other" please explain
How do WFH users connect to corporate applications today?
Which devices are WFH employees using? Corporate Personal Mix of both
Do WFH employees have corporate apps installed locally? Yes No Mix of both
Do you require any of the following solutions? Mobile Hotspot Remote VPN SaaS Access Virtual Desktop
If yes, how many users for each?
Contact Center Do you have a Call Center or Contact Center? Yes No
Does your company deliver any of the following? Internal Help Desk External Customer Support Inbound Sales Outbound Sales Campaigns Outbound Marketing Campaigns
How are these agents/employees adapting to a WFH policy?
Number of agents An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.
Required Channels of Communication Voice Web Chat Email SMS Social Media Other
If marked "Other" please explain
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