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Work From Home – RFP

During this global crisis, many companies are implementing work from home (WFH) policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they’ve grown accustomed to. This is where cloud and managed IT providers come into play. We can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters.

    Overview

    What are your top challenges implementing a WFH policy?

    What are your top priorities?
    Employee ProductivityCybersecurity & ComplianceCommunication & CollaborationSupport for End CustomersIT support for EmployeesOther

    If marked "Other" please explain

    Do you have an immediate need for any solutions?
    Remote VPNMobile HotspotsWeb/video ConferencingVoice & Collaboration (UCaaS)Email SecuritySecurity Awareness TrainingOutsourced Help DeskOther

    If marked "Other" please explain

    Number of current WFH employees
    Employees working from home during the current pandemic

    Typical number of WFH employees

    Which business tools do WFH users have in place?
    Reliable InternetFunctional DesktopsEndpoint SecurityEmail SecurityBusiness DIDCollaboration SoftwareWeb/Video ConferencingIT Environment

    IT Environment

    Where are your IT applications hosted?
    On-premisesColocationPrivate cloud (IaaS)Public cloud (IaaS)SaaSOther

    If marked "Other" please explain

    Total number of employees

    Total number of IT staff

    Are you seeing more IT support requests from WFH users?
    YesNo

    Security and Compliance

    Which of the following are you concerned about?
    Phishing & Email AttacksUser Security AwarenessEndpoint Compromise (BYOD)Other

    If marked "Other" please explain

    Compliance Standards Required
    SSAE 18HIPAAPCIFISMAFedRAMPSOXITARISO 27001Other

    If marked "Other" please explain

    When did you last train employees on proper cybersecurity protocols?
    <6 months6-12 months<1 yearNeverOther

    If marked "Other" please explain

    Current Email Platform(s)
    Microsoft Office 365Google G SuiteMicrosoft Exchange (on-prem)Microsoft Exchange (hosted)Other

    If marked "Other" please explain

    Current Email Security Product(s)

    Current Endpoint Security Product(s)
    Endpoint security includes AV (antivirus), EPP (endpoint protection platform), NGAV (next-gen antivirus), and EDR (endpoint detection & response).

    Which devices have Endpoint Security installed?
    CorporatePersonalBothOther

    If marked "Other" please explain

    Unified Communications

    Which of the following are you concerned about?
    Business DID for WFH UsersPhone Service for New HiresInternal CollaborationCall Reporting & TrackingScreen & Video SharingOther

    If marked "Other" please explain

    Current PBX(es)
    AvayaCiscoMitelNECPanasonicToshibaMSFTOther

    If marked "Other" please explain

    Current Voice Services
    POTSPRIsSIP trunksHosted PBX / UCaaSOther

    If marked "Other" please explain

    Current Conferencing Platform(s)
    Cisco WebExZoomGoToMeetingMicrosoft TeamsGoogle HangoutsOther

    If marked "Other" please explain

    Current Collaboration Platform(s)
    SlackMicrosoft TeamsCisco WebEx TeamsOther

    If marked "Other" please explain

    Do you require integration with Line of Business (LOB) applications?
    NoSalesforceZendeskMSFT DynamicsSugarCRMNetSuiteServiceNowOther

    If marked "Other" please explain

    Application Access

    Which of the following are you concerned about?
    Internet An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.
    Internet Bandwidth for Home UsersVPN ScalabilitySecure Access to Data CenterSecure Access to SaaSWindows Desktop AccessOther

    If marked "Other" please explain

    How do WFH users connect to corporate applications today?

    Which devices are WFH employees using?
    CorporatePersonalMix of both

    Do WFH employees have corporate apps installed locally?
    YesNoMix of both

    Do you require any of the following solutions?
    Mobile HotspotRemote VPNSaaS AccessVirtual Desktop

    If yes, how many users for each?

    Contact Center

    Do you have a Call Center or Contact Center?
    YesNo

    Does your company deliver any of the following?
    Internal Help DeskExternal Customer SupportInbound SalesOutbound Sales CampaignsOutbound Marketing Campaigns

    How are these agents/employees adapting to a WFH policy?

    Number of agents
    An agent may be a traditional contact center employee (i.e. customer support, cold calling) or a sales, marketing, or IT employee with similar inbound/outbound functions.

    Required Channels of Communication
    VoiceWeb ChatEmailSMSSocial MediaOther

    If marked "Other" please explain

    Administration

    First Name (Client)*

    Last Name (Client)*

    Title (Client)

    Email (Client)*

    Phone (Client)*

    Company (Client)*

    Number of Employees (Client)*

    HQ Address (Client)*

    Country (Client)*

    City (Client)*

    State (Client)*

    Zip (Client)*

    Account Manager Name

    Account Manager Email

    Account Manager Phone

    Form Submission Information

    Form Submitted By (Your Name)*

    Form Submitted By (Your Email)*