Kelley Connect - Office Technology, Print, Mailing, and IT Support

“I want to move this district into the Digital Age. Our teachers and staff need managed print services, one system, working across multiple campuses, to get there. Kelley Connect can help me deliver just that.”
– Chris Nitti,
Digital Age Coordinator, Hoquiam School District

Chris Nitti, Digital Age Coordinator, Hoquiam School District is enthusiastic, to say the least. It makes us wonder if positive thinking is contagious. As if, by being enthusiastic and encouraging, we could overcome any obstacle, and upend the status quo. Now that we’ve met him, we believe this to be the case.

“I want to revolutionize this district and make it a technology magnet that draws students from all over the region,” said Mr. Nitti.

Truly a noble idea, but in his newly appointed role as Digital Age Coordinator, Mr. Nitti quickly saw the bottlenecks:

103 different kinds of toner on the shelf
Different makes and models of printers scattered district-wide
Lack of access to color copying

All of which pointed to a distinct absence of a consistently managed printer policy. And the need for backup, post-haste.

“Kelley Connect reached out and offered to come to the district for two days, visit all six campuses, find every printer, and give an assessment of our printing needs,” explained Mr. Nitti. “When they told me they were doing this gratis, I said, ‘Come on down, you’re the next contestant at the Hoquiam School District!’”

Which led to some not-so-surprising results.

“They found printers that could go to a brewery and order a beer since they were 22 years old,” said Mr. Nitti. “But they took all the info, reserved judgment, and just provided data. Raw data. Because they know the district is concerned about budget, and our job is to make decisions based on quantitative data. That’s how change occurs here.”

Change is hard, but it’s a challenge we help our partners navigate toward. And when it comes to managed print services, our free assessments provide a broader knowledge of the overall print environment – the only way to create workflow efficiencies that reduce the burden for administrators and IT staff.

Bottom line: fewer printer models and supplies bought in bulk create a budget-friendly print environment. But as we often find during assessments, there’s often a few surprises.

“Our official policy is that teachers don’t bring in personal printers,” explained Mr. Nitti. “But many teachers do – they buy printers and ink with their own money. This is not equitable. So there’s also savings there, saving them their own money. That’s the ‘equity’ in ‘diversity, equity, and inclusion.’”

Now Mr. Nitti sees a clear path to a streamlined, efficient, effective printer fleet that comes in at a lower price point, reduces workload, and saves money by buying supplies in bulk.

But he’s just getting started (remember what we said about enthusiasm). Here are his parting thoughts. Get ready to be inspired!

“Hoquiam is a former logging town that lost half of its population, half its students since the ’90s. Now we are on track to become our region’s technology magnet. Kelley Connect is a vital piece of our renaissance as a district, providing modern print services and support. I intend to double our self-directed grant funding to 1.5 million dollars next year. We may have won $830,000 in grant funding in our first year as a new department, to purchase a whole new fleet of student Chromebooks, and provide an Interactive Flat Panel for every teaching and learning space in our district. And yes, we were also the first district in the state of Washington to develop a Virtual Reality lab for staff and student use, but this is just the beginning: we are already in talks to create a working Holodeck, straight out of Star Trek, for next year. Along with it, we will have our first Hoquiam WorldForge, a class devoted to turning students into virtual world-builders, which will be a national first. I am surfing the crest of this wave as our town brings in new residents with more income, and I want everyone who moves here to say, ‘Of course, I’ll send my kids to the Hoquiam School District, who wouldn’t?’”

Don’t you dare stop, Mr. Nitti: We’re with you.

Minuteman Press’s Owner/Operator Chris Olsen

“I felt 95% of people dropped the ball. At the end of the day, we’re all doing the same stuff for similar prices with similar problems. But with Kelley Connect, I can call right now, and they’re here in ten minutes to help with whatever. I feel like they care.” – Chris Olsen, Owner/Operator, Minuteman Press.

Ask any commercial print shop owner or operator what they “do,” and note the hesitation as they try and unpack, “well, everything” in a way civilians can understand.

“On a daily basis, it’s mostly quoting new jobs, managing employees, a little bit of production, organizing workflow, researching opportunities, and some design work,” said Chris Olsen, owner/operator for Minuteman Press. “But first and foremost, it’s customer service. We are in the relationship business. Everyone leaving happy is the priority, regardless of what anyone orders.”

Which is why when he bought the store almost four years ago, and the inherited equipment didn’t behave, he knew his customers’ happiness – i.e. the life of his business – was at stake.

“Printing issues are expected,” explained Mr. Olsen. “But we had customer service issues getting the help we needed to fix them. Xerox™ is Xerox™ regardless of who you buy it from, but we wanted someone who could handle problems like we wanted.”

At Kelley Connect, we know putting the proper production pieces in place for our commercial print partners – across copiers and printers, digital production systems, and workflow automation – works wonders. But that’s only part of the puzzle.

“They go to bat for us,” said Mr. Olsen. “I call, give the machine ID, and someone comes out sometimes same day, but definitely by the next day. And the tech that gets the call always follows up, even just to say they’re on another call and stuck for a specific time, but they’ll be there by x-time.”

We go to bat for our commercial print production partners so they don’t drop the ball for their customers. That means – along with fast and responsive service – we set up success with workflow automation systems that streamline getting the project from the client to the machine, offer ongoing training for every piece of up-to-date, innovative equipment we provide and sell and source every supply a print production shop could need. And if we don’t know, we’ll connect our partners with someone who does. It’s just how we roll.

“I’d describe Kelley Connect as very attentive. I’m most proud the majority of our customers say we do a great job making sure they’re happy, and that’s why they return. Working with Kelley Connect helps with that relationship,” concluded Mr. Olsen.

Say, is that the smell of warm apple pie wafting through the air? No, wait, definitely not. It’s toner, or maybe ink, or the equipment spitting out endless reams of warmed paper. If on-campus copy and print services have a smell, this is it.

And it’s been a while, but we know how the room looks. Undulating, impatient queues of students and faculty set against a backdrop of gently whirring machinery lit by mercifully energy-efficient LED tube lighting. Yes, that place, production central, full of frenetic energy that’s always in demand. None more so than the stoic university print shop. It’s a wonder just to make it all work.

“We’re here for the kids,” said Kassie Hansen, Digital Print Specialist for the University of Portland. “They’re basically our priority. And since there’s only eight of us to run it all, we’re lucky we have a lot of machines from Kelley Connect to help.”

Yes indeed. Machines like Igor, a Xerox® Versant® 3100 Press; Eva, a Xerox® Versant® 180 Press; Roxy, a Xerox® Primelink® C60/C70; and The Beast, an HP Designjet® Wide Format.

“As soon as they come in the door they get a name,” explained Ms. Hansen. “So I can just call Kelley Connect and say, ‘Hey, Igor is down, come fix him.”

And fix him we do. The many benefits of choosing Kelley Connect for production equipment and workflow automation services – like innovative tech, increased capabilities, time and cost savings, staffing efficiencies – don’t mean much if we don’t back them up with the service and support our commercial print and higher education partners need. Which apparently makes us somewhat unique.

“I’d call it frustration,” said Ms. Hansen. “Over 22 years, we’ve worked both with and without outside vendors. But neither went great. Bad equipment, bad service, calling an overseas number all the time for tech help, and we couldn’t get toner or supplies.”

We hear stories like this all the time – it turns out answering the call isn’t what gets other folks out of bed early every day. But at Kelley Connect, we figure rolling up our sleeves to get the job done is simply good business. Even when it’s a call to make a really unique purple.

“Our colors are purple and grey, which means we need tons of magenta and cyan to make our special purple,” described Ms. Hansen. “Previous suppliers wouldn’t let me order more than one at a time. But Kelley Connect was like, ‘We have supplies on hand, you can have them next day,’ and they delivered exactly as they said.”

Our service mindset is second nature. Our subject matter expertise sets up our production and workflow automation partners for success.

“They know all of the software and taught me everything I could possibly need,” explained Ms. Hansen. “And if I don’t know something, I can call our rep, and if he doesn’t know, he’ll find someone for me who does. They have gone above and beyond.”

That’s because we think our job is to help our partners find their way. Which is exactly how Ms. Hansen and her team sees their job:

“I like to say we go above and beyond, drive and commit because we’re here for the students. We’re a small unit, but that commitment to their success, it’s incredible the amount of work we produce with as little as we have.”

“We are in an industry where it’s imperative mail gets out the same day, even last second. If your mail machine goes down, it’s close to the end of the world.” – Elizabeth Seltzer, Support Services Director, Sussman Shank LLP

In the age of electronic everything, getting correspondence out the door still rules the legal system. Which makes sense. Good ol’ mail, shipping, express delivery, and couriering are the best ways to level the legal playing field– especially for those without computer access. Also, many government agencies and businesses rely on manual sending and receiving for verifiable, reliable distribution of vital legal information. Thus, law firms need sending solutions that work when they’re supposed to. Which, as it turns out, is pretty much all the time.

“Businesses move fast, but they generally have time to forecast their mail and shipping needs on a given day,” said Ms. Seltzer. “But in legal, there are so many instant issues, like last-minute notices or court-mandated documents that must reach certain people, or the court, immediately. It can’t go out tomorrow. Kelley Connect knows that.”

We sure do. The fact is, legal support services – those who perform the essential, behind-the-scenes work that enables legal assistants, paralegals, and attorneys to serve their clients – need simple solutions that ensure sending success, even at a moment’s notice. And trusting partnerships.

“I’ve been in this industry for a long time and know all the players,” explained Ms. Seltzer. “However, I was looking for a local service, not a 1-800 number, and a place where I could have a personal connection and feel taken care of. That’s what I found with Kelley Connect.”

In this case, “taking care of” meant setting up Ms. Seltzer with an automatic digital poster meter, SendPro® Online postage generation, and Inview Analytics™ to track expenses. Later, we provided Certified Mail™ and Priority Mail® solutions, and carrier auditing – when seconds count, a few seconds late earns our partners a well-deserved rebate. Finally, once things were humming, we made sure they stayed that way.

“There have been several times when I’ve needed last-second attention, but I never had to dash to the post office,” explained Ms. Seltzer. “If I have any equipment issues, or even run out of ink, I make a call and have it immediately, Kelley Connect rushes right over.”

That’s because what gets us up early is our passion to deliver more than we promise. And when it comes to mail, we don’t want any of our partners standing in line at the post office with armloads of important letters, parcels, or packages instead of helping those they seek to serve.

“With Kelley Connect I don’t have to worry, it’s an easy relationship with solutions that allow me to help our larger team get things done and support clients in the backend,” concluded Ms. Seltzer.

“We held it together with paper clips and bobby pins. We’d be behind on paying bills, not because we didn’t have the money, but because our AP systems was analog.” Carrie Finlon, Executive Director, Northwest Restaurants

Talk about sprawling enterprises. As a franchisee of YUM Brands to the tune of about 200 locations, Northwest Restaurants, Inc. connects hungry folks with fan favorites like KFC, Taco Bell, and A&W – throughout Oregon, Washington, Utah, Idaho, and the Carolinas. Which led to a heck of an AP problem before things got streamlined.

“Our big frustration was the length of time it took us to process our invoices in six states across central offices based in Washington and North Carolina,” explained Carrie Finlon, Executive Director of Northwest Restaurants.

Friction reigned supreme between the district managers in the field – some 50 of them – and these central offices, as every invoice required approval before payment. If the stacks of paperwork shuffled a bit too much, or snail mail acted like, well, snail mail, by the time an invoice was approved and paid, the bill might already be in arrears.

The bureaucracy of interstate business further complicated this AP mission. Navigating different accounting and sales tax rules across states, combined with a lack of speed and traceability, simply didn’t work in an analog world. Which is why, when Ms. Finlon was tapped to lead the transition to AP automation services, she was more than excited.

“My goodness the paper,” lamented Ms. Finlon. “When it came time to purge paid invoices we’d have to add file cabinets, then more file cabinets. And we had just tons of warehoused bank boxes of paper.”

Ms. Finlon and Kelley Connect joined forces after a fortuitous meeting at a franchisee convention, helped by a Kelley Connect location near Northwest Restaurants’ Woodinville central office. The solution to this AP headache? DocuWare.

“It’s literally night and day. We could not function. We were paralyzed. Kelley Connect set us up with DocuWare, and now as long as anyone in the field has their computer and internet access, they can instantly, in about 30 seconds, assess an invoice, approve, press confirm, and it’s on its way,” said Ms. Finlon.”

That’s what we love to do: Learn the nature of our partners’ business, then allow it to drive the solution. Which typically comes with some extra icing on the cake – peace of mind, and a little bit of joy.

“I’m most proud of the amount of people it positively affected, in this case at least 50 people in the field, plus our central offices. No more night and day UPS store trips to ship docs, it’s all done digitally, which means money savings. I highly recommend automated AP,” concludes Ms. Finlon.

“We don’t exist without our IT infrastructure, so it’s important to invest in IT service partnerships that work. I’m very comfortable with Kelley Connect, we both put effort into our relationship, so I can be honest and transparent. Which is great, because they help me manage what’s most important.” – Chad Laske, VP of Technology, Bellmont Cabinet Co.

It’s hard to keep party guests out of the kitchen. Maybe that’s why it’s the most popular room to remodel – or scrutinize when buying a new home – followed closely by bathrooms. Bellmont Cabinet Co. knows this interest well. The manufacturer produces thousands of European-styled, custom, frameless, kitchen and bathroom cabinets every day to meet this homeowner demand. The quality of their products drives desirability too.

“What’s unique is our four different product lines are custom-built onsite, shipped complete, and installed on location,” said Chad Laske, Vice-President of Technology. “It’s definitely curated. Nothing is flat-packed and assembled later”

Mr. Laske joined Bellmont Cabinet Co. one month after Kelley Connect was tasked with managing the manufacturer’s network from a performance, security, and licensing perspective. Which means the decision to partner with Kelley Connect was made without Mr. Laske, an understandable cause for concern soon alleviated by our operational common ground.

“In our first conversation, I told them I wanted a partner,” explained Mr. Laske. “Someone I can call, and they pick up, not some random call center with people who don’t know who we are. Which is funny, because it turns out Kelley Connect describes all of their client relationships as partnerships.”

That’s because we know trusting our IT solutions places our partners’ success in our hands. A responsibility we don’t take lightly, so we’re on the phone, online, or onsite, arm-in-arm, solving problems. The only way to deliver results.

“We were both new, but we had work to do,” said Mr. Laske. “Mainly modernize our technology and grow our stack for high performance. That meant replacing our outdated, brittle host servers, upgrading cybersecurity, and investing in backups, as a start. But we did it together, and now we have the robust performance architecture we didn’t have two years ago.”

Having real, transparent conversations is what helps our partners the most. If it’s not weekly scheduled calls to check off backlog items, perform routine maintenance, or forecast hardware needs, it might be an emergency response to thwart new security threats. Whatever it is, we’re there, because taking our partners where they want to go is a team effort.

“We have learned to rely on each other,” concluded Mr. Laske.

“Kelley Connect is always watching, so we don’t have to dedicate brain capacity to server maintenance, cybersecurity, or networking. They’re our IT eyes and ears, which gives us the freedom to work on our business, not in our business,” – Tim Pritchett, Chief of Operations, Quantum Innovations.

Be knowledge givers. Be servants. Be disruptive. Be fun. Be experts. The five core purposes that guide every aspect of Quantum Innovations’ manufacturing operations.

“We’re very particular about those five b’s. We use them to frame internal and external comms, and they must be present in our vendor relationships. In fact, alignment with our purposes is vital, especially with IT partners like Kelley Connect,” said Mr. Pritchett.

We get it. Manufacturing has lots of moving parts, and so does IT. Our partners need secure data, devices that play nice, working websites, redundant everything, and much more. Because their operations – and core purposes – are at stake.

Quantum Innovations supports the ophthalmic industry – the labs where ophthalmologists and optometrists send our precious eyewear prescriptions – with a mantra of service-first solution delivery, which is as important as their thin-film technology itself.

“Providing the recipe for ultraviolet, anti-reflective, and other eyewear coatings, supporting the tech side, and problem solving for the labs, that’s what we do,” said Mr. Pritchett. “But how we serve is as important as the solutions we provide.”

Which explains why we get along so well. At Kelley Connect our IT experts back knowledge with service and support. Our own recipe for the world’s most precious business commodity: Trust.

“In the early days with just 15 employees, we needed Kelley Connect’s IT subject matter experts for servers, hardware, networking, support, and maintenance,” explained Mr. Pritchett. “Now we have over 85 employees and we’re still growing. The complexity comes quickly, but we trust Kelley Connect, so we don’t have to worry about the hazards.”

Hazards they rely on us to tackle, like cyber attacks. When the first threat emerged a few years back, Quantum Innovations called Kelley Connect to navigate the moment in real time.

“We fell victim to phishing, and Kelley Connect shored up our vulnerabilities. Now with expansion, remote workers, and more locations, they’re proactive with quarterly security tests. We get to see who passed. When leadership doesn’t, we give them a good ribbing,” laughed Mr. Pritchett.

We deliver expertise, service, and support across all IT domains, so partners like Quantum Innovations know we have their back as needs evolve. Like when success means some internal-IT team mentorship is in order.

“As Quantum has grown, we have hired a full-time IT staff member,” said Mr. Pritchett. “Not only did Kelley Connect help us during the early stages of our interviewing prep and process, but they continue to be an important partner, working closely with Simon, our newly hired IT support person.”

We double down on our commitment to Quantum Innovations – and all of our partners – so they can focus on their business now, and in the future.

“The greatest benefit of our partnership besides freedom to manage day-to-day operations is our point of contact and regular cadence for dialogue. We can ask Kelley Connect what they see now, what 6-12 months out look like, and how can we prepare for that, which feels pretty good,” concluded Mr. Pritchett.

“Kelley Connect completely redesigned our system to accommodate our growth into a large company with multiple workflows. Partnering with them is amazing, I wish I could spread the word to everybody.” – Rachna Thibodeaux, Senior AP Specialist, Pacific Bells

It turns out paper cuts are an impediment to achieving big business dreams. Just ask Pacific Bells – one of the country’s largest Taco Bell franchisees with more than 250 restaurants across nine states, humbly founded in 1986 with a single store in Tualatin, Oregon.

“We’re always looking to grow. To innovate and enhance everything we’re doing through better systems,” said Rachna Thibodeaux, Senior AP Specialist with Pacific Bells.

Systems that Kelley Connect knows are vital to transform our partners’ business dreams into reality. Systems like the unsung hero of our business process automation services: accounts payable (AP) automation.

We frequently hear about the pain points of manual AP processes, and Pacific Bells’ story is no different. Walking armfuls of paper receipts across departments and rifling through awkward file cabinets not only stole time, but also undermined Pacific Bells’ dual-faceted mission – expand their quick-service restaurant portfolio, and create growth opportunities for dedicated employees.

“In the old days receipts required a signature from the purchaser, then department approval, then a shuffle back to accounting for payment. It was very manual, boring, slow, and awful. We could do without the paper cuts.”

As luck would have it, Ms. Thibodeaux joined Pacific Bells as a project manager three years ago, just as Kelley Connect assessed the situation and recommended the latest in cloud-based AP automation solutions: DocuWare.

“With DocuWare it’s all digitized,” explained Ms. Thibodeaux. “AP reviews coding and makes sure it’s accurate, and 99% of it is. Now I spend maybe 10 minutes of my day on processing. Before it was all day.”

Now all day is devoted to those mission-critical activities that spur growth for both the business and its valuable team members.

As much as we love helping partners like Pacific Bells save time and money – and gain freedom to focus on the future they dream of – we know our service offerings are only as good as the support we provide when those (inevitable) bumps in the road shake things up.

“It’s really about the relationship with Kelley Connect,” said Ms. Thibodeaux. “The transition to DocuWare was smooth. But when something comes up now, I can hop on a call with Kelley Connect and share screens, or just create a ticket and they go out of their way to support me.”

That’s because we believe the little details – like being there for our partners – leads to their success, and ours.

“We’re not two businesses doing business, it’s more than that because Kelley Connect never stops trying to do their best,” concludes Ms. Thibodeaux.

The stakes couldn’t be higher. HealthPoint is more than a medical clinic. The Western Washington-based nonprofit provides healthcare spanning medical and dental services, nutrition counseling, insurance education, treatment for opioid use disorders, and integrative medicine (and that’s not everything) for the underinsured or not insured.

Which also means the newly arrived, the undocumented, and refugees.

“Removing barriers is our mission,” said Ms. Schouteren. “We’re a safe harbor, but also here for locals. We believe everyone deserves care, from immigrants to the locals, with their first job making ends meet. We operate on a sliding scale.”

HealthPoint’s 20-year partnership with Kelley Connect is best described as strategic – and vital to navigating the inherent complexity of these important operations.

“They understand our business and how to support our needs. We have 19 different clinics across King County serving diverse populations. Each clinic is different, so it’s nice they can come in and say, ‘This is the right fit for you. And this can adjust and grow with you,’” explained Ms. Schouteren.

Back to the stakes. The right mailing solutions mean the most vulnerable receive critical medical history, referrals, follow-up care instructions, test results (including life-saving fecal immunochemical tests for colon cancer screening), and everything else that impacts their health and well-being – often translated into their native language. So to make sure they deliver to their patient base of over 100,000 people, we deliver.

“We’ve worked with companies with the completely opposite business model. They didn’t operate well, and when their solutions don’t work and aren’t fixed, we struggle and lose productivity. Kelley Connect sets up the right solutions, then troubleshoots any problems over the phone. If it’s the machine itself, a technician comes and inspects. Kelley also comes on-site to retrain staff with a product expert when needed,” explained Ms. Schouteren.

Which means HealthPoint can continue sending 20,000 pieces of key health information across locations every week to improve and sometimes save the lives of people with few resources at their disposal. In other words, we do our job, so our partners can focus on theirs.

“We’re celebrating our 50th anniversary. We started in a small house. Now we’re the direct connection between thousands of people and their health and well-being. With Kelley Connect, it’s definitely a partnership. If we aren’t succeeding, they aren’t,” concluded Ms. Schouteren.

Learn more about how Kelley Connect can support your Mail and Shipping solutions.

One of the first coworkers Eric Seitz met when he joined Missoula County in 2016 was a postage meter that had lost a step. Together they were responsible for all outgoing letters, flats, and parcels for the county government – to the tune of about 1500 pieces a day. He found his mechanical partner wasn’t keeping up.

“A big part of the county government is the Department of Motor Vehicles and the Health Department, that means license plates and medication from the clinics,” said Mr. Seitz. “So we can’t be slow, and we can’t be down for long.”

Shipping and mailing processes aren’t exactly seen as the heroes of business operations. But Kelley Connect understood Missoula County’s residents’ receipt of vital information and services came down to pieces-per-second and reliability, or as we like to think about it, equipment that works well, and works when it’s supposed to.

Mr. Seitz needed a partner with fresh legs in order to get what the citizens of Missoula County needed most, on time.

“Kelley Connect’s new sales guy just came by to say ‘hi.’ Then he looked at our situation and said we could do better and save money. He showed us what the Pitney Bowes P1550 could do, and the cost savings, and ultimately won the bid,” explained Mr. Seitz.

The result? Quite a few surprises. We knew we could properly onboard his new comrade in arms through installation and manual and virtual training – then fix anything that went wrong with prompt troubleshooting. It was the financial and emotional benefits of empowerment that added some spice to the sauce.

“The control is back in our hands,” confided Mr. Seitz. “Before, we outsourced a lot of bulk mail, to the tune of $6,000 to $10,000 a month. Now it’s all done in house, doesn’t cost any additional time, and is off the expense sheet. And that’s a stress reliever.”

A win for the well-being and health of the residents of Missoula County, a win for Mr. Seitz, and a win for budgets composed of taxpayer dollars.

“This is one of those jobs that people don’t think about,” confides Mr. Seitz. “But in the end, it’s very important. We’re not a department that takes a day off, because the mail has to run, just like flipping on a light.”

When the nation’s first civil air ambulance company is flying from point Alpha to point Bravo trying to save a life, cybersecurity shouldn’t be top of mind. We help make sure it stays that way.

Sheila Clough took over as CEO of Mercy Flights a little more than a year ago. As she was assessing the company from 10,000 feet, she saw trends we see a lot. When companies put their head down and do business, time can go by and new vulnerabilities can go undetected in the day to day, even for their existing IT partners. That’s the polite way of saying it. ‘It kept me up at night,’ gets to it a little quicker.

“We did a quick assessment of opportunities for our success, and our technology was fairly limited,” Ms. Clough said. “Cybersecurity made me extremely concerned. It’s easy for attackers to be able to get into our important, confidential information. “We’re a healthcare organization,” she continued. “One attack can cripple our ability to service our patients.”

The constant change of the way people work today added an extra dimension of challenges.

“Remote workers add a layer of vulnerability,” Ms. Clough said. “Onsite, our network could cover security fairly quickly. We asked Kelley Connect to help with those preventions and practices everywhere.“

As with all our partners, we were able to quickly run diagnostics to analyze immediate threats and vulnerabilities created by gaps in their security. With the added layer of HIPAA and patient privacy, Mercy Flights is just one of a number of growing businesses where cybersecurity infrastructure can be nearly as important as the business itself.

Though cybersecurity work is never done, we’re well on our way to accomplishing our mission. “People put their trust in Mercy Flights,” added Ms. Clough. “We rely on partners like Kelley Connect to allow us to have the trust and assurance in IT so we can focus on our mission: Taking care of patients.”

When it comes to healthcare partners serving patients, Kelley Connect’s job is to play part time weather anchor- we look at patterns and do some IT forecasting based on our knowledge, insight, and experience. This ensures the IT works when it’s supposed to so providers and patients aren’t left in the dark.

In the case of Women’s Health Center of Southern Oregon, any secure connectivity issues due to system-related barriers would, at best, distract from their mission: Providing comprehensive, compassionate care that helps each woman achieve her best self.

A few years back, this medium-sized but growing OB/GYN clinic faced the exciting yet not-always-fun task of building, and moving into, a new facility. Ms. Redfern knew the timing was right to redesign all things IT, from hardware and server infrastructure to tech support and robust phone and security platforms, in the interest of serving patients both faster and more consistently. It was a task beyond the reach of their pre-existing, two-person IT provider.

“We’re not large enough for internal IT, but with our growth we needed more range than two people could provide,” said Ms. Redfern.

Enter Kelley Connect. With the comfort, health and safety of their patients on the line, we knew our role was to deliver a post-move IT world where everything from networking and wireless to hardware and cybersecurity met the needs of providers and staff, and kept on humming, so they could focus on what mattered most: Providing care.

“Operations is so important, we have people running around with tablets, so we have to count on Kelley Connect for both router and device selection,” Ms. Redfern said. “We needed the latest and greatest, and they delivered, and keep up on it.”

Today, Women’s Health Center of Southern Oregon is settled into its new facility. Their efforts also earned the prestigious Safety Certification in Outpatient Practice Excellence (SCOPE) award – one of only two OB/GYN practices with SCOPE awards in the state. But there’s more work to be done.

“One of the other things that I appreciate is we get together with Kelley Connect to write a roadmap for what’s to come. In IT, you never go a year without needing to replace, refresh, or upgrade,” said Ms. Redfern.

When it comes to secure connectivity and cybersecurity in IT, we can’t predict the future. But Kelley Connect can build and maintain an infrastructure where every stakeholder can perceive, understand, navigate, and interact successfully. That allows us to have those proactive conversations about what the next best move is to deliver on the promise of bettering patients’ lives.

“We’re physician-owned,” said Ms. Redfern. “It’s nice to be able to go to shareholders and say, ‘this is what next year looks like to upgrade our routers, etc.’ And say, ‘this is what to expect.’”

That’s one of the things we are all about. Making sure our partners have a manageable and predictable plan for IT, so we they can focus on the health and wellness of those they serve.

Business Solutions to Help You Succeed

What We Do

Technology Equipment

Digital Transformation

IT Services

Print Shop Services

Services Offered

Make Technology Easy

After a quick chat, you’ll see how we can help.

Latest From Our Blog

Let Kelley Connect Be Your IT Eyes And Ears

Upgrade Your Analog Accounts Payables Process With Kelley Connect

Trust Powers Our IT Partnerships

Locations

“We held it together with paper clips and bobby pins. We’d be behind on paying bills, not because we didn’t have the money, but because our AP systems was analog.” Carrie Finlon, Executive Director, Northwest Restaurants

“Kelley Connect completely redesigned our system to accommodate our growth into a large company with multiple workflows. Partnering with them is amazing, I wish I could spread the word to everybody.” – Rachna Thibodeaux, Senior AP Specialist, Pacific Bells